All systems are operational

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

AI/ML

NEO Face Recognition

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Stickied Incidents

12th February 2025

NEO Face Recognition NEO Face Recognition Problem

[12/02/2025 - 11:34 WIB] We have problem with our Neo Face Recognition Services. Where Object or Library access are experiencing problems and we are currently checking with the related team.

[12/02/2025 -16:05 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

Past Incidents

25th September 2023

No incidents reported

24th September 2023

No incidents reported

23rd September 2023

West-Java-1 NEO Elastic Storage WJV-2 Problem

[23/09/2023 - 11:40 WIB] There is a problem at NEO Elastic storage component WJV 2 region. Our engineer team still working on it.

[29/09/2023 - 12.10 WIB] We are facing an issue in the ISCSI Gateway. Currently, our engineer team has been able to handle it and we are monitoring it.

22nd September 2023

No incidents reported

21st September 2023

NEO Web Hosting NEO Web Hosting web-8 host & web-9 host problem

[21/09/2023 - 07:30 WIB] we are having issues with web host-9 and web host-8 Web Hosting NEO, where mail delivery will be having issues and we are currently checking with the relevant team

[21/09/2023 - 13.00 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

20th September 2023

No incidents reported

19th September 2023

Portal Biznet Gio BiznetGio Portal Problem

[19/09/2023 - 19.00 WIB] We have a problem with our Portal. Currently our engineer still troubleshoot the issue

[19/09/2023 - 19.36 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.