All systems are operational
Maintenance
Maintenance Notification of NEO Metal West Java dan Banten Region : Tuesday, 14th January 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 14 Januari 2025.
Waktu: 00:05 WIB - 01:30 WIB.
Durasi Pemeliharaan : 1 Jam 25 Menit.
Durasi Gangguan: 1 Jam (00:10 - 1:10).
Dampak Gangguan: Aktivitas create, delete, start, stop, restart, rebuild dan akses console tidak dapat dilakukan.
Detail: Pembaharuan Versi Platform layanan NEO Metal Region West Java dan Banten.
Selama proses pemeliharaan berlangsung, akan terdapat gangguan untuk aktivitas create, delete, start, stop, restart ,rebuild dan akses console tidak dapat dilakukan pada layanan NEO Metal pada region West Java dan Banten.

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Maintenance will be performed with the following details:
Date: Tuesday, 14 January 2025.
Time: 00:05 WIB - 01:30 AM (UTC+7).
Maintenance Duration: 1 Hour 25 Minutes.
Duration of Interruption: 1 Hour (00:10 - 1:10).
Disruption Impact: Activities such as create, delete, start, stop, restart, rebuild, and console access will be unavailable..
Details: Platform Version Update for NEO Metal Services in the West Java and Banten Region.
During the maintenance process, there will be interruptions, and activities like create, delete, start, stop, restart, rebuild, and console access will be unavailable for the NEO Metal service in the West Java and Banten region.

Past Incidents

23rd September 2023

West-Java-1 NEO Elastic Storage WJV-2 Problem

[23/09/2023 - 11:40 WIB] There is a problem at NEO Elastic storage component WJV 2 region. Our engineer team still working on it.

  • [29/09/2023 - 12.10 WIB] We are facing an issue in the ISCSI Gateway. Currently, our engineer team has been able to handle it and we are monitoring it.

    • 22nd September 2023

    No incidents reported

    21st September 2023

    NEO Web Hosting NEO Web Hosting web-8 host & web-9 host problem

    [21/09/2023 - 07:30 WIB] we are having issues with web host-9 and web host-8 Web Hosting NEO, where mail delivery will be having issues and we are currently checking with the relevant team

  • [21/09/2023 - 13.00 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 20th September 2023

    No incidents reported

    19th September 2023

    Portal Biznet Gio BiznetGio Portal Problem

    [19/09/2023 - 19.00 WIB] We have a problem with our Portal. Currently our engineer still troubleshoot the issue

  • [19/09/2023 - 19.36 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

    • 18th September 2023

    No incidents reported

    17th September 2023

    No incidents reported