Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

    • Maintenance
    Maintenance Notification of Network West Java Region : Wednesday, January 22th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Rabu, 22 Januari 2025.
    Waktu: 00:05 – 01:05 WIB (UTC+7).
    Durasi Pemeliharaan : 1 Jam.
    Durasi Gangguan: 5 - 10 menit.
    Dampak Gangguan: Downtime Komunikasi Internet.
    Detail: Pemeliharaan Jaringan Pada Layanan Biznet Gio Region West Java.
    Selama proses pemeliharaan berlangsung, terdapat gangguan pada komunikasi 5 sampai dengan 10 menit pada console layanan Neo Metal, NEO Metal PX, dan GIO Private 2.0 region West Java.

    =================================

    Maintenance will be performed with the following details:
    Date: Wednesday , 22 January 2025.
    Time: 00:05 AM – 01:05 AM (UTC+7).
    Maintenance Duration: 1 Hour.
    Duration of Interruption: 5 - 10 Minutes.
    Disruption Impact: Downtime of Internet Communication.
    Details: Maintenance Network for Biznet Gio Service in West Java.
    During the maintenance process, there was a 5 to 10 minutes communication interruption on the West Java region's Neo Metal, NEO Metal PX, dan GIO Private 2.0 service consoles.

    Maintenance Notification of NEO Lite West Java Region : Thursday, 23 January 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Kamis, 23 Januari 2025.
    Waktu: 20:00 – 21:00 WIB (UTC+7).
    Durasi Pemeliharaan : 1 Jam.
    Durasi Gangguan: -.
    Dampak Gangguan: Tidak terdapat downtime.
    Detail: Pemeliharaan Komponen Network pada Layanan NEO Lite Region West Java .
    Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada layanan Neo Lite Region West Java.

    =================================

    Maintenance will be performed with the following details:
    Date:  Thursday, 23 January 2025.
    Time: 08:00 PM – 09:00 PM  (UTC+7).
    Maintenance Duration: 1 Hour.
    Duration of Interruption: -.
    Disruption Impact: No Downtime.
    Details: Maintenance of Network Components in NEO Lite Service West Java Region.
    During the maintenance process, there was no downtime in the Neo Lite West Java Region service.

    Past Incidents

    31st March 2023

    No incidents reported

    30th March 2023

    No incidents reported

    29th March 2023

    No incidents reported

    28th March 2023

    No incidents reported

    27th March 2023

    West-Java-2 NEO CLOUD West Java 2 Problem

    [27/03/2023 - 11:11 WIB] There are problems with the NEO Virtual Compute Region West Java - 2 service, currently cannot create & modify VM Network

  • [27/03/2023 - 12:14 WIB] The problem has been solved, previously the problem was due to users who abused it and now we have handled it properly, we are currently monitoring it by the related team

    • 26th March 2023

    No incidents reported

    25th March 2023

    No incidents reported