All systems are operational
Maintenance
Maintenance Notification of Network West Java Region : Saturday, January 11th 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Sabtu, 11 Januari 2025.
Waktu: 00:05 – 01:05 WIB (UTC+7).
Durasi Pemeliharaan : 1 Jam.
Durasi Gangguan: 1 - 2 menit.
Dampak Gangguan: Downtime Komunikasi Internet.
Detail: Pemeliharaan Jaringan Pada Layanan Biznet Gio Region West Java.
Selama proses pemeliharaan berlangsung, terdapat gangguan pada komunikasi 1 sampai dengan 2 menit pada portal Biznetgio, layanan NEO Lite, NEO Lite Pro, Gio Public WJV, NEO PX, dan NEO Wordpress.

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Maintenance will be performed with the following details:
Date: Saturday, 11 January 2025.
Time: 00:05 AM – 01:05 AM (UTC+7).
Maintenance Duration: 1 Hour.
Duration of Interruption: 1 - 2 Minutes.
Disruption Impact: Downtime of Internet Communication.
Details: Maintenance Network for Biznet Gio Service in West Java.
During the maintenance process, there was a 1 to 2 minutes communication interruption on the Biznetgio portal, NEO Lite, NEO Lite Pro, Gio Public WJV, NEO PX, and NEO Wordpress services.

Maintenance Notification of NEO Metal West Java dan Banten Region : Tuesday, 14th January 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 14 Januari 2025.
Waktu: 00:05 WIB - 01:30 WIB.
Durasi Pemeliharaan : 1 Jam 25 Menit.
Durasi Gangguan: 1 Jam (00:10 - 1:10).
Dampak Gangguan: Aktivitas create, delete, start, stop, restart, rebuild dan akses console tidak dapat dilakukan.
Detail: Pembaharuan Versi Platform layanan NEO Metal Region West Java dan Banten.
Selama proses pemeliharaan berlangsung, akan terdapat gangguan untuk aktivitas create, delete, start, stop, restart ,rebuild dan akses console tidak dapat dilakukan pada layanan NEO Metal pada region West Java dan Banten.

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Maintenance will be performed with the following details:
Date: Tuesday, 14 January 2025.
Time: 00:05 WIB - 01:30 AM (UTC+7).
Maintenance Duration: 1 Hour 25 Minutes.
Duration of Interruption: 1 Hour (00:10 - 1:10).
Disruption Impact: Activities such as create, delete, start, stop, restart, rebuild, and console access will be unavailable..
Details: Platform Version Update for NEO Metal Services in the West Java and Banten Region.
During the maintenance process, there will be interruptions, and activities like create, delete, start, stop, restart, rebuild, and console access will be unavailable for the NEO Metal service in the West Java and Banten region.

Past Incidents

12th December 2022

No incidents reported

11th December 2022

No incidents reported

10th December 2022

No incidents reported

9th December 2022

No incidents reported

8th December 2022

No incidents reported

7th December 2022

No incidents reported

6th December 2022

No incidents reported

5th December 2022

NEO CLOUD Jakarta Region Maintenance

[05/12/2022 - 21:35 WIB] Currently, there is network maintenance in the Jakarta region, and our engineering team needs more time to do this maintenance.

  • [06/12/2022 - 00:58 WIB] NEO Cloud region Jakarta-2 maintenance process has been canceled today because there is a problems with the network gateway device and we will continue maintenance next year to maintain the SLA.

    • West-Java-1 NEO Elastic Storage WJV-2 Problem

    [05/12/2022 - 12:26 WIB] There is a problem at NEO Elastic storage component WJV 2 region. Our engineer team still working on it.
    [05/12/2022 - 13:08 WIB] This issue has been solved. Currently our engineer team still monitoring the problem.

    NEO CLOUD WJV 2 Problem

    [05/12/2022 - 07:38 WIB] There is a problem at NEO CLOUD storage component WJV 2 region. Our engineer team still working on it.
    [05/12/2022 - 10:01 WIB] Currently it is still being investigated further by our Technical Team and parallels are being followed up to the Principal Team.
    [05/12/2022 - 11:27 WIB] This issue has been solved. Currently our engineer team still investigating and monitoring the problem.