[17/05/2024 06:30 WIB] There is a problem with the NEO Lite service and can't able to do access some menus such stop, start, restart and rebuild, please do not take action on any NEO Lite services while we are investigating.
[17/05/2024 - 08.10 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.
16th May 2024
West-Java-1Neo Metal region West Java Problem
[16/05/2024 - 11:20 WIB] There is a problem in the Neo Metal Region WJV that causes degradation performance.Currently our engineer team is still investigating and recovering the problem.
[16/05/2024 - 13.10 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.
Past Incidents
18th June 2022
Gio Backup PortalPortal baas.biznetgiocloud.com access problem
[18/06/2022 - 04:22 AM] There is a problem with our portal baas.biznetgiocloud.com website can't be access.
Currently principal team still investigating and recovering the problem.
[18/06/2022 - 06:30 WIB] The Portal problem has been fixed.
17th June 2022
No incidents reported
16th June 2022
Jakarta-2NEO Jakarta-2 Host Problem
[16/06/2022 - 04:36 WIB] There is a problem with in one of our Host in the Jakarta 2 Region, which relates to yesterday's problem. Currently, the problem is being investigated and recovered by our engineers and principal team
[16/06/2022 14:00 WIB] The host problem has been fixed.
[16/06/2022 - 11:57 WIB] The host problem has been fixed, for now we are still monitoring the issue
15th June 2022
No incidents reported
14th June 2022
No incidents reported
13th June 2022
No incidents reported
12th June 2022
No incidents reported
11th June 2022
Jakarta-2NEO Jakarta-2 Host Problem
[11/06/2022 - 18:28 WIB] There is a problem with our Host in Jakarta 2 Region.
Currently, our engineer team still investigating and recovering the problem.
[13/06/2022 18:00 WIB] The host problem has been fixed.
[13/06/2022 - 12:36 WIB] The host problem has been fixed, for now we are still monitoring the issue
[13/06/2022 - 10:25 WIB] There is a problem with network in one of our Host in the Jakarta 2 Region, which relates to yesterday's problem. Currently, the problem is being escalated to the principal
[12/06/2022 08:05 WIB] The host problem has been fixed, for now we are still monitoring the issue.
