Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

  • Maintenance
    Maintenance Notification of GIO Backup: Friday, 17th January 2025

    Informasi pemeliharaan Layanan GIO Backup akan dilakukan dengan detail sebagai berikut:

    Tanggal: Jumat, 17 Januari 2025
    Waktu: 05:30 WIB - 06:30 WIB (GMT+ 07)
    Durasi: 1 Jam
    Detail: Pemeliharaan Perangkat Jaringan Pada Layanan GIO Backup
    Dampak dari aktivitas pemeliharaan: - Gangguan Akses Portal GIO Backup - Gangguan Proses Backup

    =================================

    Maintenance information GIO Backup services will be performed with details as follow:

    Date: Friday, 17 January 2025
    Time: 05:30 AM - 06:30 AM (UTC+7)
    Duration: 1 Hours
    Detail: Network Device Maintenance on GIO Backup Service
    Impact of this maintenance activity: - Disruption of GIO Backup Portal Access - Disruption of Backup Process

    Maintenance Notification of Network Jakarta : Saturday, 18th January 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Sabtu, 18 Januari 2025.
    Waktu: 00:05 WIB - 05:00 WIB (UTC+7).
    Durasi Pemeliharaan : 4 Jam 55 Menit.
    Durasi Gangguan: 2 - 5 Menit.
    Dampak Gangguan: Degradasi Performa Jaringan selama 2-5 menit.
    Detail: Upgrade Versi Perangkat Jaringan Pada Layanan Biznet Gio Region Jakarta.
    Selama proses pemeliharaan berlangsung layanan GIO Private, NEO Virtual Compute, NEO Block Storage dan Neo Object Storage yang terdapat pada Region Jakarta akan terdapat degradasi performa jaringan selama 2-5 menit..

    =================================

    Maintenance will be performed with the following details:
    Date: Saturday, 18th January 2025.
    Time: 00:05 AM - 05:00 AM (UTC+7).
    Maintenance Duration: 4 Hours 55 Minutes
    Service Disruption Duration: 2 - 5 Minutes
    Impact of Disruption: Network performance degradation for 2–5 minutes.
    Details: Upgrade Network Component Version for Biznet Gio Service in Jakarta Region.
    During the maintenance process, GIO Private, NEO Virtual Compute, NEO Block Storage, and Neo Object Storage services in the Jakarta Region will experience network performance degradation for 2–5 minutes.

    Maintenance Notification of Network Jakarta Region : Tuesday, January 21th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Selasa, 21 Januari 2025.
    Waktu: 00:01 – 01:00 WIB (UTC+7).
    Durasi Pemeliharaan : 59 Menit.
    Durasi Gangguan: 59 Menit.
    Dampak Gangguan: Degradasi Performa Jaringan Selama Maintenance Berlangsung.
    Detail: Pemeliharaan Perangkat Layanan NEO Virtual Compute Region Jakarta.
    Selama proses pemeliharaan berlangsung akan terjadi degradasi performa pada layanan NEO Virtual Compute Jakarta.

    =================================

    Maintenance will be performed with the following details:
    Date: Tuesday, January 21th, 2025.
    Time: 00:01 – 01:00 WIB (UTC+7).
    Maintenance Duration: 59 Minutes.
    Service Disruption Duration: 59 Minutes
    Impact of Disruption: Network Performance Degradation During Maintenance.
    Details: Device Maintenance for NEO Virtual Compute Service in Jakarta.
    During the maintenance process, there will be degradation performance in the NEO Virtual Compute Jakarta service..

    Past Incidents

    4th April 2022

    No incidents reported

    3rd April 2022

    No incidents reported

    2nd April 2022

    No incidents reported

    1st April 2022

    No incidents reported

    31st March 2022

    No incidents reported

    30th March 2022

    No incidents reported

    29th March 2022

    No incidents reported