Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

    • Maintenance
    Maintenance Notification of Network Jakarta Region : Tuesday, January 21th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Selasa, 21 Januari 2025.
    Waktu: 00:01 – 01:00 WIB (UTC+7).
    Durasi Pemeliharaan : 59 Menit.
    Durasi Gangguan: 59 Menit.
    Dampak Gangguan: Degradasi Performa Jaringan Selama Maintenance Berlangsung.
    Detail: Pemeliharaan Perangkat Layanan NEO Virtual Compute Region Jakarta.
    Selama proses pemeliharaan berlangsung akan terjadi degradasi performa pada layanan NEO Virtual Compute Jakarta.

    =================================

    Maintenance will be performed with the following details:
    Date: Tuesday, January 21th, 2025.
    Time: 00:01 – 01:00 WIB (UTC+7).
    Maintenance Duration: 59 Minutes.
    Service Disruption Duration: 59 Minutes
    Impact of Disruption: Network Performance Degradation During Maintenance.
    Details: Device Maintenance for NEO Virtual Compute Service in Jakarta.
    During the maintenance process, there will be degradation performance in the NEO Virtual Compute Jakarta service..

    Maintenance Notification of Network West Java Region : Wednesday, January 22th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Rabu, 22 Januari 2025.
    Waktu: 00:05 – 01:05 WIB (UTC+7).
    Durasi Pemeliharaan : 1 Jam.
    Durasi Gangguan: 5 - 10 menit.
    Dampak Gangguan: Downtime Komunikasi Internet.
    Detail: Pemeliharaan Jaringan Pada Layanan Biznet Gio Region West Java.
    Selama proses pemeliharaan berlangsung, terdapat gangguan pada komunikasi 5 sampai dengan 10 menit pada console layanan Neo Metal, NEO Metal PX, dan GIO Private 2.0 region West Java.

    =================================

    Maintenance will be performed with the following details:
    Date: Wednesday , 22 January 2025.
    Time: 00:05 AM – 01:05 AM (UTC+7).
    Maintenance Duration: 1 Hour.
    Duration of Interruption: 5 - 10 Minutes.
    Disruption Impact: Downtime of Internet Communication.
    Details: Maintenance Network for Biznet Gio Service in West Java.
    During the maintenance process, there was a 5 to 10 minutes communication interruption on the West Java region's Neo Metal, NEO Metal PX, dan GIO Private 2.0 service consoles.

    Past Incidents

    5th December 2021

    No incidents reported

    4th December 2021

    No incidents reported

    3rd December 2021

    No incidents reported

    2nd December 2021

    Local Upstream Local Exchange (OIXP) Drop Traffic Issue

    [15:52] We have a problem with our upstream network. We're still investigating the issue.

  • [16:40] The connection being stable, we still monitoring the issue

    • NEO Domain NEO Domain Problem

    [13:30] We inform you that currently there is a problem with the Registry PANDI (Pengelola Nama Domain Internet Indonesia) which causes problems in domain operations, such as adding an active period, registering a new domain, and changing domain nameservers.

  • [23:40] We inform you that problems with Domain operations, such as domain registration, Changing Nameservers, and Adding records are back to normal.

    • Jakarta-2 NEO Jakarta 2 Problem

    [12:40] We have problem with one of host compute which causes uptime reset Currently our engineer team still investigating the problem.

  • [13:16] Our engineer team still investigating the problem and escalation to principal.

    • 1st December 2021

    No incidents reported

    30th November 2021

    No incidents reported

    29th November 2021

    No incidents reported