Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

    • Maintenance
    Maintenance Notification of Network Jakarta Region : Tuesday, January 21th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Selasa, 21 Januari 2025.
    Waktu: 00:01 – 01:00 WIB (UTC+7).
    Durasi Pemeliharaan : 59 Menit.
    Durasi Gangguan: 59 Menit.
    Dampak Gangguan: Degradasi Performa Jaringan Selama Maintenance Berlangsung.
    Detail: Pemeliharaan Perangkat Layanan NEO Virtual Compute Region Jakarta.
    Selama proses pemeliharaan berlangsung akan terjadi degradasi performa pada layanan NEO Virtual Compute Jakarta.

    =================================

    Maintenance will be performed with the following details:
    Date: Tuesday, January 21th, 2025.
    Time: 00:01 – 01:00 WIB (UTC+7).
    Maintenance Duration: 59 Minutes.
    Service Disruption Duration: 59 Minutes
    Impact of Disruption: Network Performance Degradation During Maintenance.
    Details: Device Maintenance for NEO Virtual Compute Service in Jakarta.
    During the maintenance process, there will be degradation performance in the NEO Virtual Compute Jakarta service..

    Maintenance Notification of Network West Java Region : Wednesday, January 22th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Rabu, 22 Januari 2025.
    Waktu: 00:05 – 01:05 WIB (UTC+7).
    Durasi Pemeliharaan : 1 Jam.
    Durasi Gangguan: 5 - 10 menit.
    Dampak Gangguan: Downtime Komunikasi Internet.
    Detail: Pemeliharaan Jaringan Pada Layanan Biznet Gio Region West Java.
    Selama proses pemeliharaan berlangsung, terdapat gangguan pada komunikasi 5 sampai dengan 10 menit pada console layanan Neo Metal, NEO Metal PX, dan GIO Private 2.0 region West Java.

    =================================

    Maintenance will be performed with the following details:
    Date: Wednesday , 22 January 2025.
    Time: 00:05 AM – 01:05 AM (UTC+7).
    Maintenance Duration: 1 Hour.
    Duration of Interruption: 5 - 10 Minutes.
    Disruption Impact: Downtime of Internet Communication.
    Details: Maintenance Network for Biznet Gio Service in West Java.
    During the maintenance process, there was a 5 to 10 minutes communication interruption on the West Java region's Neo Metal, NEO Metal PX, dan GIO Private 2.0 service consoles.

    Maintenance Notification of NEO Lite West Java Region : Thursday, 23 January 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Kamis, 23 Januari 2025.
    Waktu: 20:00 – 21:00 WIB (UTC+7).
    Durasi Pemeliharaan : 1 Jam.
    Durasi Gangguan: -.
    Dampak Gangguan: Tidak terdapat downtime.
    Detail: Pemeliharaan Komponen Network pada Layanan NEO Lite Region West Java .
    Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada layanan Neo Lite Region West Java.

    =================================

    Maintenance will be performed with the following details:
    Date:  Thursday, 23 January 2025.
    Time: 08:00 PM – 09:00 PM  (UTC+7).
    Maintenance Duration: 1 Hour.
    Duration of Interruption: -.
    Disruption Impact: No Downtime.
    Details: Maintenance of Network Components in NEO Lite Service West Java Region.
    During the maintenance process, there was no downtime in the Neo Lite West Java Region service.

    Past Incidents

    24th October 2021

    No incidents reported

    23rd October 2021

    No incidents reported

    22nd October 2021

    No incidents reported

    21st October 2021

    Jakarta-1 NEO Jakarta-1 Host Problem

    [21:27 WIB] There is a problem with some hosts in Jakarta 1 Region. Currently our engineer team still investigating and recovering the problem.
    [02:29 WIB] the issue have been resolve, our engineers team still monitoring the issue.
    [02:29 WIB] the issue have been resolve

  • [02:27 +07] The problem have been fixed and we are currently monitoring

    • 20th October 2021

    Local Upstream Network Problem

    14.50 WIB We have a problem with our upstream network. For now we're still investigating. Currently our engineer team still troubleshoot the problem.

    16.30 WIB The problem has been fixed by our network engineer team.

    19th October 2021

    No incidents reported

    18th October 2021

    No incidents reported