Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

    • Maintenance
    Maintenance Notification of Network West Java Region : Wednesday, January 22th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Rabu, 22 Januari 2025.
    Waktu: 00:05 – 01:05 WIB (UTC+7).
    Durasi Pemeliharaan : 1 Jam.
    Durasi Gangguan: 5 - 10 menit.
    Dampak Gangguan: Downtime Komunikasi Internet.
    Detail: Pemeliharaan Jaringan Pada Layanan Biznet Gio Region West Java.
    Selama proses pemeliharaan berlangsung, terdapat gangguan pada komunikasi 5 sampai dengan 10 menit pada console layanan Neo Metal, NEO Metal PX, dan GIO Private 2.0 region West Java.

    =================================

    Maintenance will be performed with the following details:
    Date: Wednesday , 22 January 2025.
    Time: 00:05 AM – 01:05 AM (UTC+7).
    Maintenance Duration: 1 Hour.
    Duration of Interruption: 5 - 10 Minutes.
    Disruption Impact: Downtime of Internet Communication.
    Details: Maintenance Network for Biznet Gio Service in West Java.
    During the maintenance process, there was a 5 to 10 minutes communication interruption on the West Java region's Neo Metal, NEO Metal PX, dan GIO Private 2.0 service consoles.

    [URGENT] Maintenance of NEO Metal, NEO Metal PX and GIO Private Region West Java network devices : Wednesday, 22 January 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Rabu, 22 Januari 2025
    Waktu: 00:05 WIB - 01:05 WIB
    Durasi : 1 Jam
    Durasi Gangguan: -
    Dampak Gangguan: Tidak terdapat downtime
    Detail: Pemeliharan Mendesak perangkat jaringan NEO Metal, NEO Metal PX dan GIO Private Region West Java
    Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada server NEO Metal, NEO Metal PX dan GIO Private pada region West Java selama durasi pemeliharaan.

    =================================

    The maintenance will be performed with details as follow:**
    Date: Wednesday, 22th January 2025
    Time: 00:05 AM - 01:05 AM (UTC+7)
    Duration: 1 hour
    Duration of Interruption: -
    Impact of Disruption: There is no downtime
    Details: Urgent Maintenance of NEO Metal, NEO Metal PX and GIO Private Region West Java network devices
    **During the maintenance process, there is no downtime on the NEO Metal, NEO Metal PX and GIO Private servers in the West Java region during the duration of the maintenance.

    [URGENT]Maintenance Notification of NEO Lite Pro West Java Region : Thursdays, 23 January 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Kamis, 23 Januari 2025
    Waktu: 00:05 WIB - 01:05 WIB
    Durasi Pemeliharaan : 1 Jam.
    Durasi Gangguan: 1 - 2 Menit
    Dampak Gangguan: Koneksi Internet Neo Lite Pro.
    Detail: Pemeliharaan Komponen Jaringan pada Layanan NEO Lite Pro Region West Java.
    Selama proses pemeliharaan berlangsung layanan NEO Lite Pro akan terdapat gangguan Koneksi Internet dalam waktu singkat pada rentang waktu pemeliharaan tersebut.

    =================================

    Maintenance will be performed with the following details:
    Date:  Thursday, 23 January 2025
    Time: 00:05 AM - 01:05 AM (UTC+7).
    Maintenance Duration: 1 Hour.
    Duration of Interruption: 1 - 2 Minutes
    Disruption Impact: Internet Service Neo Lite Pro
    Details: Maintenance of Network Component for NEO Lite Pro Services in West Java Region
    During the maintenance process, the NEO Lite Pro service will experience Internet connection interruptions for a short time during the maintenance period.

    Maintenance Notification of NEO Lite West Java Region : Thursday, 23 January 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Kamis, 23 Januari 2025.
    Waktu: 20:00 – 21:00 WIB (UTC+7).
    Durasi Pemeliharaan : 1 Jam.
    Durasi Gangguan: -.
    Dampak Gangguan: Tidak terdapat downtime.
    Detail: Pemeliharaan Komponen Network pada Layanan NEO Lite Region West Java .
    Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada layanan Neo Lite Region West Java.

    =================================

    Maintenance will be performed with the following details:
    Date:  Thursday, 23 January 2025.
    Time: 08:00 PM – 09:00 PM  (UTC+7).
    Maintenance Duration: 1 Hour.
    Duration of Interruption: -.
    Disruption Impact: No Downtime.
    Details: Maintenance of Network Components in NEO Lite Service West Java Region.
    During the maintenance process, there was no downtime in the Neo Lite West Java Region service.

    Past Incidents

    29th August 2021

    Virtual Machine GIO Cloud v2 Gio Public 2 Network Problem

    [14.42 WIB] There is an indication of network internet problem on one of Gio Public 2 subnet block

    [15:00 WIB] There is a lopping problem on one of distribution switch.

    [16:00 WIB] The problem has been recovered

    [16:00 WIB] The issue has been resolved.

    28th August 2021

    No incidents reported

    27th August 2021

    No incidents reported

    26th August 2021

    Jakarta-1 NEO Jakarta 1 Problem

    [04:03 WIB] We have a problem with one of our host, Currently our engineers team still troubleshoot the problem.

    [06:05 WIB] the host has been recovered.

    [06:05 WIB] The issue has been resolved.

    25th August 2021

    Horizon NEO Cloud NEO Horizon Problem

    [01:30 WIB] - We have a problem with our Horizon Portal, Currently our engineers team still troubleshoot the problem

    [03:05 WIB] Neo Portal has been recovered.

    [03:05 WIB] The issue has been resolved.

    Portal Biznet Gio NEO Portal Problem

    [01:30 WIB] - We have a problem with our Neo Portal, Currently our engineers team still troubleshoot the problem

    [03:05 WIB] Neo Portal has been recovered.

    [03:05 WIB] The issue has been resolved.

    24th August 2021

    No incidents reported

    23rd August 2021

    Cloud Portal v2 Gio Cloud Problem

    **[13.00 WIB] ** We're facing issue while upgrade specification on Gio Cloud v2 services via Cloud portal v2 . Currently our engineer team still investigating the problem.

  • **[15.21 WIB] ** The issue has been resolved.