Some systems are experiencing issues

Stickied Incidents

16th January 2025

International Upstream Network Problem

[1/16/2025 - 09:06 WIB] We have a problem with our international upstream network. Currently, our engineering team is investigating and troubleshooting

  • [1/16/2025 - 09:20 WIB] Currently it has been rerouted using the upstream backup and our engineering team is investigating and troubleshooting

    • Maintenance
    [URGENT] Maintenance Notification of Network Upstream: Thursday, January 23rd 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Kamis, 23 Januari 2025
    Waktu: 00:00 WIB - 05:00 WIB (GMT+ 07)
    Durasi: 05 Jam
    Durasi Gangguan: -
    Dampak Gangguan : Tidak terdapat downtime
    Detail: Pemeliharaan Perangkat Jaringan oleh Upstream Provider
    Dampak dari aktivitas pemeliharaan : -
    Selama Selama proses maintenance berlangsung tidak terdapat downtime, dikarenakan akan dilakukan pemindahan jalur jaringan ke Secondary Upstream sebelum maintenance dimulai.

    =================================

    The maintenance regarding Network Upstream will be performed with details as follow:
    Date: Thursday, January 23rd 2025
    Time: 00:00 AM - 05:00 AM (GMT+ 07)
    Duration: 5 Hours
    Disruption Duration: -
    Disruption Impact: No Downtime
    Detail: Maintenance Of Network Devices by Upstream Provider.
    Impact of this maintenance activity: -
    During the maintenance process, there will be no downtime because the network path will be switched to the Secondary Upstream before the maintenance begins.

    Maintenance Notification of NEO Lite West Java Region : Thursday, 23 January 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Kamis, 23 Januari 2025.
    Waktu: 20:00 – 21:00 WIB (UTC+7).
    Durasi Pemeliharaan : 1 Jam.
    Durasi Gangguan: -.
    Dampak Gangguan: Tidak terdapat downtime.
    Detail: Pemeliharaan Komponen Network pada Layanan NEO Lite Region West Java .
    Selama proses pemeliharaan berlangsung, tidak terdapat downtime pada layanan Neo Lite Region West Java.

    =================================

    Maintenance will be performed with the following details:
    Date:  Thursday, 23 January 2025.
    Time: 08:00 PM – 09:00 PM  (UTC+7).
    Maintenance Duration: 1 Hour.
    Duration of Interruption: -.
    Disruption Impact: No Downtime.
    Details: Maintenance of Network Components in NEO Lite Service West Java Region.
    During the maintenance process, there was no downtime in the Neo Lite West Java Region service.

    Past Incidents

    27th June 2021

    No incidents reported

    26th June 2021

    No incidents reported

    25th June 2021

    No incidents reported

    24th June 2021

    No incidents reported

    23rd June 2021

    Jakarta-1 Some Instances Cannot be Accessed

    [06:01 WIB] - We had a problem with one of the neutron services caused the instance not to get an IP Private. We are and are being checked further by the engineer team

    [22:00 WIB] - The issue has been resolved

  • [15:30 WIB] - The problem neutron services has been solved.

  • [14:30 WIB] - Currently we are still monitoring the issue

    • 22nd June 2021

    Horizon NEO Cloud NEO Jakarta Horizon Problem

    [08:19 WIB] - We have a problem with our Horizon Portal, Currently our engineers team still troubleshoot the problem

  • [13:40 WIB] - Hi, the problem from our horizon has been resolved and we are still monitoring the issue.

    • 21st June 2021

    No incidents reported