All systems are operational

Stickied Incidents

14th June 2025

NEO Web Hosting NEO Web Hosting - Web 5 Problem

[14/06/2025 - 01:22 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 5 . Where Email, Website and cPanel access are experiencing problems and we are currently checking with the related team.

  • [14/06/2025 -01:40 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

  • Maintenance
    Maintenance Notification of NEO Lite: Wednesday 18 June – Tuesday 1 July 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Rabu, 18 Juni 2025.
    Waktu:

    • Rabu, 18 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Kamis, 19 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Jumat, 20 Juni 2025, pukul00:01 - 00:40 WIB.
    • Senin, 23 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Selasa, 24 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Rabu, 25 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Kamis, 26 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Senin, 30 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Selasa, 1 Juli 2025, pukul 00:01 - 00:40 WIB.

    Durasi Pemeliharaan : 39 Menit.
    Durasi Gangguan: -.
    Dampak Gangguan: Selama pemeliharaan VM tidak dapat menjalankan tombol operasional di portal.
    Detail: Pemeliharaan Host Layanan NEO Lite .
    Selama pemeliharaan, VM tidak dapat melakukan aktivitas operasional seperti start/stop/restart/rebuild pada portal Biznetgio.

    =================================

    Maintenance will be performed with the following details:
    Date: Wednesday, 18 June 2025.
    Waktu:

    • Wednesday, 18 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Thursday, 19 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Friday, 20 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Monday, 23 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Tuesday, 24 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Wednesday, 25 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Thursday, 26 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Monday, 30 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Tuesday, 1 July 2025, 00:01 AM – 00:40 AM(GMT+7)\

    Maintenance Duration: 39 Minutes.
    Duration of Interruption: -.
    Disruption Impact: During maintenance VM cannot perform operational buttons in portal.
    Details: NEO Lite Service Host Maintenance.
    During maintenance, VM cannot perform operational activities such as start/stop/restart/rebuild on the Biznetgio portal.

    Maintenance Notification of Network West Java Region: Wednesday, 25 June 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Rabu, 25 Juni 2025.
    Waktu: 00:05 - 01:05 WIB.
    Durasi: 1 Jam.
    Detail: Pemeliharaan Perangkat Jaringan pada Region West Java
    Dampak: Selama proses pemeliharaan berlangsung pada Layanan NEO Virtual Compute dan NEO Metal tidak terdapat gangguan namun NEO Lite Pro akan terdapat terdapat downtime jaringan internet selama 1 - 2 Menit.

    =================================

    Maintenance will be performed with the following details:
    Date: Wednesday, 20 June 2025.
    Time: 00.05AM - 01.05AM (UTC+7).
    Maintenance Duration: 1 Hour
    Details: Maintenance of Network Devices in West Java Region
    Impacts: During the maintenance process, no disruption to the NEO Virtual Compute and NEO Metal services, but NEO Lite Pro service will experience network downtime for 1 - 2 minutes.

    Past Incidents

    20th November 2008

    No incidents reported

    19th November 2008

    No incidents reported

    18th November 2008

    No incidents reported

    17th November 2008

    No incidents reported

    16th November 2008

    No incidents reported

    15th November 2008

    No incidents reported

    14th November 2008

    No incidents reported