All systems are operational

Stickied Incidents

14th June 2025

NEO Web Hosting NEO Web Hosting - Web 5 Problem

[14/06/2025 - 01:22 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 5 . Where Email, Website and cPanel access are experiencing problems and we are currently checking with the related team.

  • [14/06/2025 -01:40 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

  • Maintenance
    Maintenance Notification of NEO Lite: Wednesday 18 June – Tuesday 1 July 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Rabu, 18 Juni 2025.
    Waktu:

    • Rabu, 18 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Kamis, 19 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Jumat, 20 Juni 2025, pukul00:01 - 00:40 WIB.
    • Senin, 23 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Selasa, 24 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Rabu, 25 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Kamis, 26 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Senin, 30 Juni 2025, pukul 00:01 - 00:40 WIB.
    • Selasa, 1 Juli 2025, pukul 00:01 - 00:40 WIB.

    Durasi Pemeliharaan : 39 Menit.
    Durasi Gangguan: -.
    Dampak Gangguan: Selama pemeliharaan VM tidak dapat menjalankan tombol operasional di portal.
    Detail: Pemeliharaan Host Layanan NEO Lite .
    Selama pemeliharaan, VM tidak dapat melakukan aktivitas operasional seperti start/stop/restart/rebuild pada portal Biznetgio.

    =================================

    Maintenance will be performed with the following details:
    Date: Wednesday, 18 June 2025.
    Waktu:

    • Wednesday, 18 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Thursday, 19 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Friday, 20 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Monday, 23 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Tuesday, 24 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Wednesday, 25 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Thursday, 26 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Monday, 30 June 2025, 00:01 AM – 00:40 AM(GMT+7)
    • Tuesday, 1 July 2025, 00:01 AM – 00:40 AM(GMT+7)\

    Maintenance Duration: 39 Minutes.
    Duration of Interruption: -.
    Disruption Impact: During maintenance VM cannot perform operational buttons in portal.
    Details: NEO Lite Service Host Maintenance.
    During maintenance, VM cannot perform operational activities such as start/stop/restart/rebuild on the Biznetgio portal.

    Maintenance Notification of NEO Virtual Compute Banten Region: Friday, 20 June 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Jumat, 20 Juni 2025.
    Waktu: 00:01 – 00: 30 WIB.
    Durasi Pemeliharaan : 29 menit.
    Durasi Gangguan: -
    Dampak Gangguan: Terdapat Degradasi Jaringan Internet selama Pemeliharaan.
    Detail: Pemeliharaan Layanan Neo Virtual Compute pada Region Banten.
    Selama proses pemeliharaan berlangsung pada Layanan Neo Virtual Compute pada Region Banten akan terdapat penurunan kinerja.

    =================================

    Maintenance will be performed with the following details:
    Date: Friday, 20 June 2025.
    Time: 00:01 AM – 00:30 AM(GMT+7) .
    Maintenance Duration: 29 Minutes.
    Duration of Interruption: -
    Disruption Impact: There will be Internet network degradation during the maintenance.
    Details: Neo Virtual Compute Maintenance in Banten Region.
    During the maintenance process there will be a performance degradation for Neo Virtual Compute Service in the Banten Region.

    Maintenance Notification of Network West Java Region: Friday,  20 June 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Jumat, 20 Juni 2025.
    Waktu: 00:10 - 02:00 WIB.
    Durasi Pemeliharaan : 1 Jam 50 menit.
    Durasi Gangguan: -
    Dampak Gangguan:Terdapat Degradasi Jaringan Internet selama Pemeliharaan.
    Detail: Pemeliharaan Perangkat Jaringan pada Region West Jawa.
    Selama proses pemeliharaan berlangsung pada Layanan Portal, Gio Backup,Neo Web Hosting, Neo Metal PX, Neo Elastic Storage, Gio Public 2, Gio Enterprise Cloud, Neo Web Hosting, Neo Virtual Compute, Neo Lite Pro, Neo Lite, Neo Metal Region West Java akan terdapat Degradasi Jaringan Internet.

    =================================

    Maintenance will be performed with the following details:
    Date: Friday, 20 June 2025.
    Time: 00.10AM - 02.00AM (UTC+7).
    Maintenance Duration: 1 Hour 50 Minutes.
    Duration of Interruption: -
    Disruption Impact: There will be Internet network degradation during the maintenance..
    Details: Maintenance of Network Devices in West Java Region.
    During the maintenance process on the Portal Service, Gio Backup, Neo Web Hosting, Neo Metal PX, Neo Elastic Storage, Gio Public 2, Gio Enterprise Cloud, Neo Web Hosting, Neo Virtual Compute, Neo Lite Pro, Neo Lite, and Neo Metal Region West Java, there will be Internet Network Degradation.

    Past Incidents

    30th November 1983

    No incidents reported

    29th November 1983

    No incidents reported

    28th November 1983

    No incidents reported

    27th November 1983

    No incidents reported

    26th November 1983

    No incidents reported

    25th November 1983

    No incidents reported

    24th November 1983

    No incidents reported