All systems are operational

Stickied Incidents

24th April 2025

West-Java-2 NEO Virtual Compute - West Java 2 Problem

[24/04/2025 17:30 WIB] There is an issue affecting one of the region in our Neo Virtual Compute service, resulting in not being able to order, delete or edit existing services in NEO Virtual Compute West Java - 2. And there are access issues to the Biznet Gio Portal. Our engineering team is currently conducting further investigation.

  • [24/04/2025 17:45 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem

    • Maintenance
    Maintenance Notification of NEO Lite West Java Region: Friday, 25 April 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Jumat, 25 April 2025.
    Waktu: 00:05 - 01:00 WIB.
    Durasi Pemeliharaan : 55 Menit.
    Durasi Henti: -
    Dampak Gangguan: Tidak terdapat downtime selama pemeliharaan berlangsung.
    Detail: Pemeliharaan Komponen Jaringan pada Layanan NEO Lite Region West Java.
    Selama proses pemeliharaan berlangsung, layanan NEO Lite yang terdapat pada Region West Java tidak tedapat downtime.

    =================================

    Maintenance will be performed with the following details:
    Date:  Friday, 25 April 2025.
    Time:  00:05 - 02:00 WIB.
    Maintenance Duration: 55 Minutes.
    Downtime Duration: -
    Disruption Impact: No downtime during maintenance.
    Details: Network Component Maintenance on NEO Lite Service West Java Region.
    During the maintenance process, there will be no downtime for NEO Lite service in West Java Region.

    Past Incidents

    16th April 2025

    No incidents reported

    15th April 2025

    No incidents reported

    14th April 2025

    No incidents reported

    13th April 2025

    No incidents reported

    12th April 2025

    West-Java Region NEO Lite PRO Services Problem

    [12/04/2025 13:16 WIB] One of the hosts in the NEO Lite PRO service is temporarily unavailable for controlling like create, editing, stop, start, restart, deleted & console access VMs via the portal. Service existing is not impacted & The relevant team is currently investigating the issue.

  • [12/04/2025 14:11 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

    • 11th April 2025

    No incidents reported

    10th April 2025

    No incidents reported