Some systems are experiencing issues

Stickied Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

Maintenance
[RESCHEDULE] Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Wednesday, 02nd October 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 02 Oktober 2024 - Kamis, 03 Oktober 2024
Waktu: 23:00 - 03:00 WIB
Durasi : 4 Jam
Durasi Gangguan: 1 Jam 20 Menit
Dampak Gangguan: Degradasi Performa Storage.
Detail:Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2.

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The maintenance will be performed with details as follow:
Date: Wednesday, 02nd October 2024 - Thursday, 03rd October 2024
Time: 23:00 PM - 03:00 AM (UTC+7)
Duration: 4 Hours
Duration of Interruption: 1 Hour 20 Minutes
Impact of Disruption: Storage Performance Degradation.
Details: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region.

Maintenance Notification of NEO Lite West Java Region : Saturday, 05th October 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 10 Oktober 2024
Waktu: 00:05 WIB - 01:05 WIB
Durasi : 1 Jam
Durasi Gangguan: 5-10 Menit
Dampak Gangguan: Downtime Komunikasi Internet 5-10 menit
Detail: Pemeliharan perangkat jaringan Network West Java
Selama proses pemeliharaan berlangsung, tidak terdapat gangguan pada VM Neo Lite Region West Java.

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The maintenance will be performed with details as follow:
Date: Saturday, October 05th 2024
Time: 00:05 AM - 01:00 AM (UTC+7)
**Duration: 55 Minutes **
**Duration of Interruption: - **
**Impact of Disruption: No Downtime **
**Details: Maintenance on NEO Lite Service West Java Region. **
During the maintenance process, there was no downtime on the VM Neo Lite West Java Region.

Maintenance Notification of NEO Virtual Compute Network West Java Region : Thursday, 10th October 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 10 Oktober 2024
Waktu: 00:05 WIB - 01:05 WIB
Durasi : 1 Jam
Durasi Gangguan: 5-10 Menit
Dampak Gangguan: Downtime Komunikasi Internet 5-10 menit
Detail: Pemeliharan perangkat jaringan Network West Java
Selama proses pemeliharaan berlangsung komunikasi internet layanan Neo Virtual Compute Region West Java akan downtime 5 - 10 menit.

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The maintenance will be performed with details as follow:
Date: Thursday, 10th October 2024
Time: 00:05 AM - 01:05 AM (UTC+7)PM
Duration: 1 Hour
Duration of Interruption: 5-10 Minutes
Impact of Disruption: Link Internet Down 5 - 10 Minutes
Details: Maintenance Network Component for Biznet Gio Service in West Java Region.
During the maintenance process, internet communication of Neo Virtual Compute West Java Region services will be downtime 5-10 minutes.

Past Incidents

11th September 2024

No incidents reported

10th September 2024

Gio Backup Portal Gio Backup Portal - baas.biznetgiocloud.com Problem

[10/09/2024 - 05.40 WIB] We are currently experiencing issues with our Gio Backup Portal - baas.biznetgiocloud.com , customer cannot login to the Gio Backup Portal. Currently our technicians are still resolving the issue.

  • [10/09/2024 - 06:36 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • 9th September 2024

    No incidents reported

    8th September 2024

    No incidents reported

    7th September 2024

    Jakarta-2 NEO Virtual Compute region Jakarta-2 Problem

    [07/09/2024 - 01:00 WIB] There is an issue with the neo virtual compute on a specific host in the JKT2 region, causing the service to be inaccessible. Our engineering team is currently investigating and resolving the problem

  • [07/09/2024 - 01:49 WIB] This issue has been solved and the customer can check NVC service operational. Currently, our engineering team still monitoring the problem.

    • 6th September 2024

    Network Region - Banten NEO BTN Network Problem

    [00:48 AM] We have a problem with one of the network upstreams. The impact of connections using the primary upstream will be degradation, but we are currently optimizing using backup upstream. Currently our engineer team still troubleshoot the problem.

  • [06/09/2024 - 00:53 WIB] This issue has been solved and the customer can check server network connection again. Currently, our engineering team still monitoring the problem.

    • 5th September 2024

    No incidents reported