All systems are operational

Stickied Incidents

12th February 2025

NEO Face Recognition NEO Face Recognition Problem

[12/02/2025 - 11:34 WIB] We have problem with our Neo Face Recognition Services. Where Object or Library access are experiencing problems and we are currently checking with the related team.

  • [12/02/2025 -16:05 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

  • Maintenance
    Maintenance Notification of Network West Java Region : Wednesday, February 19th 2025

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Rabu, 19 Februari 2025.
    Waktu: 00:05 WIB - 04:10 WIB (UTC+7).
    Durasi Pemeliharaan : 4 Jam 5 Menit.
    Durasi Henti: 2 - 5 Menit.
    Dampak Downtime Komunikasi Internet selama 3-5 menit.
    Detail: Pemeliharaan Perangkat Jaringan Pada Layanan Biznet Gio Region West Java.
    Selama proses pemeliharaan berlangsung layanan NEO Lite, NEO Lite Pro dan NEO Virtual Compute yang terdapat pada Region West Java akan terdapat downtime komunikasi internet selama 3-5 menit..

    =================================

    Maintenance will be performed with the following details:
    Date: Wednesday , 19 February 2025.
    Time: 00:05 AM - 04:10 AM (UTC+7).
    Maintenance Duration: 4 Hours 5 Minutes.
    Duration of Interruption: 3 - 5 Minutes.
    Disruption Impact: Internet communication downtime for 2-5 minutes.
    Details: Network Device Maintenance at Biznet Gio Region West Java Services.
    During the maintenance process, NEO Lite, NEO Lite Pro, and NEO Virtual Compute services in the West Java Region will have internet communication downtime for 3-5 minutes..

    Past Incidents

    19th July 2024

    No incidents reported

    18th July 2024

    Local Upstream Network Connection Problem

    [18/07/2024 - 12:04 WIB] There is an issue with local exchange in Abhinawa and Telkom network via local Upstream. Currently, our engineering team is investigating and troubleshooting. In addition, we are re-routing the connection to the Local Internet Service Provider via the OpenIXP Upstream.

  • [18/07/2024 - 12:15 WIB] This issue has been solved and the customer can check server network connection again. Currently, our engineering team still monitoring the problem.

  • 17th July 2024

    Local Upstream Network Connection Problem

    [17/07/2024 - 11:23 WIB] There is an issue with local exchange in OpenIXP and Telkom network via local Upstream. Currently, our engineering team is investigating and troubleshooting. In addition, we are re-routing the connection to the Local Internet Service Provider via the International Upstream.

  • [17/07/2024 - 11:44 WIB] This issue has been solved and the customer can check server network connection again. Currently, our engineering team still monitoring the problem.

  • 16th July 2024

    No incidents reported

    15th July 2024

    No incidents reported

    14th July 2024

    No incidents reported

    13th July 2024

    No incidents reported