Some systems are experiencing issues

Stickied Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

Maintenance
Maintenance Notification of Neo Elastic Storage Banten Region: Thursday, July 25th 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 25 Juli 2024
Waktu: 00:01 WIB - 03:30 WIB
Durasi: 3 Jam 29 Menit
Durasi Gangguan : Tidak terdapat downtime namun terdapat degradasi peforma
Detail: Upgrade Komponen Layanan Neo Elastic Storage di Region Banten.
Dampak dari aktivitas pemeliharaan Selama proses pemeliharaan berlangsung tidak akan terjadi downtime, namun akan terdapat degradasi peforma pada layanan NEO Elastic Storage di Region Banten saat proses pemeliharaan berlangsung..

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Thursday July 25th, 2024
Time: 00:01 AM - 03:30 AM (UTC+7)
Duration: 1 Hour 29 Minutes
Duration of Disruption : There is no downtime but there is performance degradation
Detail: Service Component Upgrade of Neo Elastic Storage in Banten Region.
During the maintenance process there will be no downtime, there will be performance degradation in the NEO Elastic Storage service in Banten Region during the maintenance process.

Past Incidents

5th July 2024

No incidents reported

4th July 2024

No incidents reported

3rd July 2024

Network Region - Jakarta JKT Network Problem

[03/07/2024 - 14:00 WIB] There is a problem with Network access at NEO Virtual Compute JKT Region, Neo Object Storage JKT Region. We are currently checking with the related team.

  • [03/07/2024 - 14:50 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

  • 2nd July 2024

    No incidents reported

    1st July 2024

    No incidents reported

    30th June 2024

    No incidents reported

    29th June 2024

    No incidents reported