Some systems are experiencing issues

Stickied Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

Maintenance
Maintenance Notification of Shared Web Hosting : Saturday, August 03rd 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Sabtu, 03 Agustus 2024
Waktu: 00:01 WIB - 01:00 WIB.
Durasi: 59 Menit.
Detail: Pemeliharaan komponen jaringan di media penyimpanan untuk layanan Web Hosting.
Dampak dari aktivitas pemeliharaan :
Selama proses pemeliharaan berlangsung tidak akan terjadi downtime.

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The maintenance will be performed with details as follow:
Date: Saturday, August 03rd 2024
Time: 00:01 AM - 01:00 AM (UTC+7)
Duration: 59 Minutes.
Detail: Maintenance of network components in storage for Web Hosting services.
Impact of this maintenance activity:
During the maintenance process there will be no downtime.

Past Incidents

27th March 2024

NEO Web Hosting host Web8,Web9 and Web11

[27/03/2024 - 15:35 WIB] We are currently experiencing problems with several of the NEO Web Hosting hosts (web8,web9,and web11), where cannot receive emails from outside and we are currently checking with the relevant team.

  • [27/03/2024 - 18:22 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • 26th March 2024

    West-Java Region NEO Lite Service Problem.

    [26/03/2024 07:30 WIB] There are problems with some NEO Lite services and cannot access, please do not take action on NEO Lite services while we investigating.

  • [26/03/2024 - 09:30 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem

    • 25th March 2024

    No incidents reported

    24th March 2024

    Portal Biznet Gio BiznetGio Portal Problem

    [24/03/2024 - 19.05 WIB] We have a problem with our Portal. Currently our engineer still troubleshoot the issue

  • [25/03/2024 - 17:50 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem

    • 23rd March 2024

    No incidents reported

    22nd March 2024

    NEO Web Hosting NEO Web Hosting host - https://web10-cpn.neohosting.id:2083/ Problem

    [22/03/2024 - 10:00 WIB] We are currently experiencing problems with one of the NEO Web Hosting hosts, where email access, website access, and also cpanel access are experiencing problems and we are currently checking with the relevant team.

  • [22/03/2024 - 17:19 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • 21st March 2024

    NEO Web Hosting NEO Web Hosting host - https://web10-cpn.neohosting.id:2083/ problem

    [21/03/2024 - 12:48WIB] we are having issues with NEO Web Hosting, where access e-mail, access website, and also access cpanel will be having issues and we are currently checking with the relevant team

  • [21/03/2024 - 14:29 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.

    • NEO Web Hosting NEO Web Hosting Host Problem

    [21/03/2024 - 20:50WIB] we are having issues with NEO Web Hosting, where access e-mail, access website, and also access cpanel will be having issues and we are currently checking with the relevant team

  • [21/03/2024 - 23:40 WIB] This issue has been solved. Currently, our engineering team still investigating and monitoring the problem.