International UpstreamInternational Upstream Network Problem
[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.
Past Incidents
7th November 2023
No incidents reported
6th November 2023
No incidents reported
5th November 2023
Jakarta-2NEO JKT-2 Problem
[05/11/2023 - 22:53 WIB] There is a problem NEO Cloud - JKT2 Region. Customer Cannot Create, Delete, and Action Operation in Portal. Our Engineer Team still fixing the problem.
[06/11/2023 - 00:48 WIB] We found the customer did Abuse Flooding and the service of the suspected customer has been suspended. Currently, our engineering team still monitoring the problem.
4th November 2023
No incidents reported
3rd November 2023
No incidents reported
2nd November 2023
No incidents reported
1st November 2023
Network Region - JakartaNEO JKT-2 Network Problem
[01/11/2023 - 11:04 WIB] There is a problem with Network access at NEO Cloud - JKT Region. Our Engineer Team still fixing the problem.
[01/11/2023 - 13:33WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.