Some systems are experiencing issues

Stickied Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

Maintenance
[RESCHEDULE] Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Wednesday, 02nd October 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 02 Oktober 2024 - Kamis, 03 Oktober 2024
Waktu: 23:00 - 03:00 WIB
Durasi : 4 Jam
Durasi Gangguan: 1 Jam 20 Menit
Dampak Gangguan: Degradasi Performa Storage.
Detail:Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2.

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The maintenance will be performed with details as follow:
Date: Wednesday, 02nd October 2024 - Thursday, 03rd October 2024
Time: 23:00 PM - 03:00 AM (UTC+7)
Duration: 4 Hours
Duration of Interruption: 1 Hour 20 Minutes
Impact of Disruption: Storage Performance Degradation.
Details: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region.

Maintenance Notification of NEO Lite West Java Region : Saturday, 05th October 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 10 Oktober 2024
Waktu: 00:05 WIB - 01:05 WIB
Durasi : 1 Jam
Durasi Gangguan: 5-10 Menit
Dampak Gangguan: Downtime Komunikasi Internet 5-10 menit
Detail: Pemeliharan perangkat jaringan Network West Java
Selama proses pemeliharaan berlangsung, tidak terdapat gangguan pada VM Neo Lite Region West Java.

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The maintenance will be performed with details as follow:
Date: Saturday, October 05th 2024
Time: 00:05 AM - 01:00 AM (UTC+7)
**Duration: 55 Minutes **
**Duration of Interruption: - **
**Impact of Disruption: No Downtime **
**Details: Maintenance on NEO Lite Service West Java Region. **
During the maintenance process, there was no downtime on the VM Neo Lite West Java Region.

Maintenance Notification of NEO Virtual Compute Network West Java Region : Thursday, 10th October 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 10 Oktober 2024
Waktu: 00:05 WIB - 01:05 WIB
Durasi : 1 Jam
Durasi Gangguan: 5-10 Menit
Dampak Gangguan: Downtime Komunikasi Internet 5-10 menit
Detail: Pemeliharan perangkat jaringan Network West Java
Selama proses pemeliharaan berlangsung komunikasi internet layanan Neo Virtual Compute Region West Java akan downtime 5 - 10 menit.

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The maintenance will be performed with details as follow:
Date: Thursday, 10th October 2024
Time: 00:05 AM - 01:05 AM (UTC+7)PM
Duration: 1 Hour
Duration of Interruption: 5-10 Minutes
Impact of Disruption: Link Internet Down 5 - 10 Minutes
Details: Maintenance Network Component for Biznet Gio Service in West Java Region.
During the maintenance process, internet communication of Neo Virtual Compute West Java Region services will be downtime 5-10 minutes.

Past Incidents

31st October 2023

No incidents reported

30th October 2023

No incidents reported

29th October 2023

WhatsApp Channel WhatsApp Channel Problem

[29/10/2023 - 06:25WIB] There is an issue with WhatsApp Channel Problem . Our principal team is still fixing this issue.

  • [30/10/2023 - 09:30WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

  • 28th October 2023

    No incidents reported

    27th October 2023

    No incidents reported

    26th October 2023

    No incidents reported

    25th October 2023

    No incidents reported