Some systems are experiencing issues

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Stickied Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

Maintenance

[RESCHEDULE] Maintenance Notification of Neo Virtual Compute Jakarta-2 Region : Wednesday, 02nd October 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Rabu, 02 Oktober 2024 - Kamis, 03 Oktober 2024
Waktu: 23:00 - 03:00 WIB
Durasi : 4 Jam
Durasi Gangguan: 1 Jam 20 Menit
Dampak Gangguan: Degradasi Performa Storage.
Detail:Pemeliharaan untuk upgrade versi platform pada Layanan Neo Virtual Compute pada Region Jakarta-2.

=================================

The maintenance will be performed with details as follow:
Date: Wednesday, 02nd October 2024 - Thursday, 03rd October 2024
Time: 23:00 PM - 03:00 AM (UTC+7)
Duration: 4 Hours
Duration of Interruption: 1 Hour 20 Minutes
Impact of Disruption: Storage Performance Degradation.
Details: Upgrade platform version for Neo Virtual Compute service on Jakarta-2 Region.

Maintenance Notification of NEO Lite West Java Region : Saturday, 05th October 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 10 Oktober 2024
Waktu: 00:05 WIB - 01:05 WIB
Durasi : 1 Jam
Durasi Gangguan: 5-10 Menit
Dampak Gangguan: Downtime Komunikasi Internet 5-10 menit
Detail: Pemeliharan perangkat jaringan Network West Java
Selama proses pemeliharaan berlangsung, tidak terdapat gangguan pada VM Neo Lite Region West Java.

=================================

The maintenance will be performed with details as follow:
Date: Saturday, October 05th 2024
Time: 00:05 AM - 01:00 AM (UTC+7)
**Duration: 55 Minutes **
**Duration of Interruption: - **
**Impact of Disruption: No Downtime **
**Details: Maintenance on NEO Lite Service West Java Region. **
During the maintenance process, there was no downtime on the VM Neo Lite West Java Region.

Maintenance Notification of NEO Virtual Compute Network West Java Region : Thursday, 10th October 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 10 Oktober 2024
Waktu: 00:05 WIB - 01:05 WIB
Durasi : 1 Jam
Durasi Gangguan: 5-10 Menit
Dampak Gangguan: Downtime Komunikasi Internet 5-10 menit
Detail: Pemeliharan perangkat jaringan Network West Java
Selama proses pemeliharaan berlangsung komunikasi internet layanan Neo Virtual Compute Region West Java akan downtime 5 - 10 menit.

=================================

The maintenance will be performed with details as follow:
Date: Thursday, 10th October 2024
Time: 00:05 AM - 01:05 AM (UTC+7)PM
Duration: 1 Hour
Duration of Interruption: 5-10 Minutes
Impact of Disruption: Link Internet Down 5 - 10 Minutes
Details: Maintenance Network Component for Biznet Gio Service in West Java Region.
During the maintenance process, internet communication of Neo Virtual Compute West Java Region services will be downtime 5-10 minutes.

Past Incidents

13th March 2023

No incidents reported

12th March 2023

No incidents reported

11th March 2023

No incidents reported

10th March 2023

No incidents reported

9th March 2023

No incidents reported

8th March 2023

NEO Web Hosting Neo Shared Hosting Problem

[08/03/2023 - 20:31 WIB] There is a service on one of our shared hosting server hosts has a problem. Currently our engineer team still investigating and recovering the problem.

[08/03/2023 - 21:01 WIB] The issue has been resolved. Currently, the NEO Virtual Compute service has returned to normal and is still being monitored by our engineering team.

7th March 2023

No incidents reported