Some systems are experiencing issues

Stickied Incidents

7th June 2024

NEO Web Hosting Shared Web Hosting - Web 1 Problem

[07/06/2024 - 16:35 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 1. Where email, website and cPanel access are experiencing problems and we are currently checking with the related team.

  • [07/06/2024 -17:00 WIB] This issue has been solved and the customer. Currently, our engineering team still monitoring the problem.

  • 6th June 2024

    Network Region - West Java WJV Network Problem

    [06/06/2024 - 00:25 WIB] There is a problem with Network access at NEO Web Hosting, NEO Dedicated Hosting, NEO Lite, NEO Virtual Compute WJV Region, Neo Metal WJV, Neo Metal PX WJV, GP2 WJV, Gio Private Region, Portal Biznet Gio. Our Engineer Team still fixing the problem

  • [06/06/2024 - 01:15 WIB] This issue has been solved and the customer can check the service again. Currently, our engineering team still monitoring the problem.

  • 30th May 2024

    International Upstream Intrnational Upsream Problem

    [30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

    23rd May 2024

    International Upstream International Network Problem

    [23/05/2024 - 13:45 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the B3js/triasmitra cable. Our Upstream currently working on it. NO ETA at the moment.

  • [05/06/2024 - 10:00 WIB] This issue has been solved. Currently, our engineering team still monitoring the traffic.

  • Maintenance
    Maintenance Notification of Network West Java Region : Thursday, 20th June 2024

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal : Kamis, 20 Juni 2024
    Waktu : 00:05 WIB - 03:00 WIB
    Durasi : 2 Jam 55 Menit
    Durasi Henti : 2-5 Menit
    Detail : Upgrade Versi Perangkat Jaringan Pada Layanan Biznet Gio Region West Java
    Dampak : Selama proses pemeliharaan berlangsung layanan GIO Private, NEO Virtual Compute, NEO PX, NEO Metal, Gio Public, Neo Web Hosting, Neo Lite dan Neo Object Storage yang terdapat pada Region West Java akan terdapat degradasi performa jaringan dalam waktu singkat pada rentang waktu pemeliharaan tersebut selama proses rekayasa lalu lintas data.

    =================================

    The maintenance will be performed with details as follow:
    Date : Thursday, June 20th 2024
    Time : 00:05 AM - 03:00 AM (UTC+7)
    Duration : 2 Hours 55 Minutes
    Downtime : 5 Minutes
    Details : Upgrade Network Component Version for Biznet Gio Service in West Java Region
    Impact : During maintenance process GIO Private, NEO Virtual Compute, NEO PX, NEO Metal, Gio Public, Neo Web Hosting,Neo Lite and Neo Object Storage services in West Java Region will have network performance degradation in a short time during the maintenance period when fail-over traffic engineering.

    Past Incidents

    26th February 2023

    No incidents reported

    25th February 2023

    No incidents reported

    24th February 2023

    No incidents reported

    23rd February 2023

    No incidents reported

    22nd February 2023

    No incidents reported

    21st February 2023

    No incidents reported

    20th February 2023

    Banten-1 NEO Cloud Banten Host Problem

    [20/02/2023 - 18:42 WIB] There is a problem with one of the hosts in Region Banten. Currently our engineer team still investigating and recovering the problem.

  • [20/02/2023 - 18:56 WIB] Currently it is still being investigated further by our Technical Team and parallels are being followed up to the Principal Team.