All systems are operational

Stickied Incidents

16th March 2023

West-Java Region NEO Lite Console Problem

[16/03/2023 - 10:00 WIB] NEO Lite console is not accessible. Currently our engineer team still investigating and recovering the problem

  • The problem has been fixed Currently the NEO Lite console is accessible.

    • 3rd March 2023

    NEO DNS - West Java NEO DNS Problem

    We are facing an issue that NEO DNS cannot synchronize new record. Currently our engineer team still investigating and recovering the problem

  • [11/03/2023 - 08:23 WIB] The problem has been fixed Currently for the NEO DNS service it has returned to normal and is still being monitored by our engineering team

  • We are facing an issue that NEO DNS still cannot synchronize new record. Currently our engineer team still investigating and recovering the problem.

  • [10/03/2023 - 04:37 WIB] The problem has been fixed Currently for the NEO DNS service it has returned to normal and is still being monitored by our engineering team

    • Maintenance
    Maintenance Notification of GIO Public 2: Monday, 16th - Thursday, 27th March 2023

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:
    Tanggal: Maret 27 - April 6 2023
    Waktu: 10:00 WIB - 17:00 WIB (GMT+ 07)
    Detail:  Upgrade Bios, Ilo, firmware Host Gio Public v2 region West Java

    =================================

    The maintenance regarding GIO Public 2 will be performed with details as follow:
    Date: March 27th - April 6th 2023
    Time: 10:00 PM - 17:00 AM (GMT+ 07)
    Detail:  Upgrade Bios, Ilo, firmware Host Gio Public v2 region West Java

    Past Incidents

    7th December 2022

    No incidents reported

    6th December 2022

    No incidents reported

    5th December 2022

    NEO CLOUD Jakarta Region Maintenance

    [05/12/2022 - 21:35 WIB] Currently, there is network maintenance in the Jakarta region, and our engineering team needs more time to do this maintenance.

  • [06/12/2022 - 00:58 WIB] NEO Cloud region Jakarta-2 maintenance process has been canceled today because there is a problems with the network gateway device and we will continue maintenance next year to maintain the SLA.

    • West-Java-1 NEO Elastic Storage WJV-2 Problem

    [05/12/2022 - 12:26 WIB] There is a problem at NEO Elastic storage component WJV 2 region. Our engineer team still working on it.
    [05/12/2022 - 13:08 WIB] This issue has been solved. Currently our engineer team still monitoring the problem.

    NEO CLOUD WJV 2 Problem

    [05/12/2022 - 07:38 WIB] There is a problem at NEO CLOUD storage component WJV 2 region. Our engineer team still working on it.
    [05/12/2022 - 10:01 WIB] Currently it is still being investigated further by our Technical Team and parallels are being followed up to the Principal Team.
    [05/12/2022 - 11:27 WIB] This issue has been solved. Currently our engineer team still investigating and monitoring the problem.

    4th December 2022

    No incidents reported

    3rd December 2022

    No incidents reported

    2nd December 2022

    No incidents reported

    1st December 2022

    No incidents reported