All systems are operational

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

AI/ML

NEO Face Recognition

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Stickied Incidents

9th May 2025

West-Java Region NEO Lite Services Problem

[09/05/2025 18:14 WIB] One of the hosts in the NEO Lite service is temporarily unavailable for controlling like create, editing, stop, start, restart, deleted & console access VMs via the portal. Service existing is not impacted & The relevant team is currently investigating the issue.

[09/05/2025 18:58 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

5th May 2025

West-Java-1 Issue Connection All Service on Region West Java

[05/05/2025 - 16:20 WIB] We are currently experiencing an internet network issue in one of the regions in West Java, and our engineering team is currently conducting an investigation

[05/05/2025 - 22:04 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

[05/05/2025 - 22:04 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

NEO Web Hosting NEO Web Hosting - Web 12 Problem

[05/05/2025 - 09:57 WIB] We are currently experiencing problems with one of the NEO Web Hosting host - web 12. Where Email, Website and cPanel access are experiencing problems and we are currently checking with the related team.

[05/05/2025 -10:11 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.

Maintenance

Maintenance Notification of GIO Backup Region WJV & BTN: Tuesday 13 May 2025 - Wednesday 21 May 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Selasa, 13 Mei 2025 - Rabu, 21 Mei 2025
Waktu:

Selasa, 13 Mei 2025, pukul 13.00 – 18.00 WIB
Rabu, 14 Mei 2025, pukul 13.00 – 18.00 WIB
Senin, 19 Mei 2025, pukul 13.00 – 18.00 WIB
Selasa, 20 Mei 2025, pukul 13.00 – 18.00 WIB
Rabu, 21 Mei 2025, pukul 13.00 – 18.00 WIB

Durasi Pemeliharaan :

Selasa, 13 Mei 2025, 5 Jam
Rabu, 14 Mei 2025, 5 Jam
Senin, 19 Mei 2025, 5 Jam
Selasa, 20 Mei 2025, 5 Jam
Rabu, 21 Mei 2025, 5 Jam

Durasi Gangguan: -
Dampak Gangguan: Degradasi Performa Operasional.
Detail: emeliharaan Versi Platform pada Layanan GIO Backup pada Region West Java dan Banten.
Selama proses pemeliharaan berlangsung akan tedapat Degradasi Performa Operasional layanan GIO Backup.

=================================

Maintenance will be performed with the following details:
Date: Tuesday, 13 May 2025 - Wednesday, 21 May 2025.
Time:

Tuesday, 13 May 2025, 1:00 PM – 6:00 PM (GMT+7)
Wednesday, 14 May 2025, 1:00 PM – 6:00 PM (GMT+7)
Monday, 19 May 2025, 1:00 PM – 6:00 PM (GMT+7)
Tuesday, 20 May 2025, 1:00 PM – 6:00 PM (GMT+7)
Wednesday, 21 May 2025, 1:00 PM – 6:00 PM (GMT+7)

Maintenance Duration:

Tuesday, 13 May 2025, 5 hours
Wednesday, 14 May 2025, 5 hours
Monday, 19 May 2025, 5 hours
Tuesday, 20 May 2025, 5 hours
Wednesday, 21 May 2025, 5 hours

Duration of Interruption: -
Disruption Impact: Degradation of Operational Performance.
Details: Platform Version Maintenance on GIO Backup service in West Java and Banten Region.
During the maintenance window, there will be a degradation in the operational performance of GIO Backup service.

Past Incidents

30th November 2022

No incidents reported

29th November 2022

No incidents reported

28th November 2022

No incidents reported

27th November 2022

No incidents reported

26th November 2022

No incidents reported

25th November 2022

No incidents reported

24th November 2022

No incidents reported