Some systems are experiencing issues

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Performance Issues

GIO Multi-Region

Operational

NEO Multi Region

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Stickied Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

Maintenance

Maintenance Notification of Shared Web Hosting : Saturday, August 03rd 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Sabtu, 03 Agustus 2024
Waktu: 00:01 WIB - 01:00 WIB.
Durasi: 59 Menit.
Detail: Pemeliharaan komponen jaringan di media penyimpanan untuk layanan Web Hosting.
Dampak dari aktivitas pemeliharaan :
Selama proses pemeliharaan berlangsung tidak akan terjadi downtime.

=================================

The maintenance will be performed with details as follow:
Date: Saturday, August 03rd 2024
Time: 00:01 AM - 01:00 AM (UTC+7)
Duration: 59 Minutes.
Detail: Maintenance of network components in storage for Web Hosting services.
Impact of this maintenance activity:
During the maintenance process there will be no downtime.

Past Incidents

15th August 2022

No incidents reported

14th August 2022

No incidents reported

13th August 2022

No incidents reported

12th August 2022

NEO Web Hosting NEO Web Hosting problem

[12/08/2022 - 14:40 WIB] We are having issues with one of the NEO Web Hosting host , where mail delivery will be having issues and website access. We are currently checking with the team.

[12/08/2022 - 15:20 WIB] The problem has been fixed by our team

[12/08/2022 - 15:16 WIB] The problem has been fixed by our team, and we are currently monitoring

11th August 2022

No incidents reported

10th August 2022

NEO Web Hosting NEO Web Hosting web-9 host problem

[10/08/2022 - 15:46 WIB] we are having issues with web host-9 Web Hosting NEO, where mail delivery will be having issues and we are currently checking with the relevant team

[10/08/2022 - 17:28 WIB] The problem has been fixed by our team, and we are currently monitoring

9th August 2022

No incidents reported