All systems are operational
Maintenance
Maintenance Notification of GIO Backup: Saturday, 24th September 2022

Pemeliharaan akan dilakukan dengan detail sebagai berikut:

Tanggal: Sabtu, 24 September 2022
Waktu: 01:30 WIB - 05:30 WIB (GMT +07)
Durasi: 4 Jam
Detail: Pembaharuan Versi Komponen Gio Backup oleh Pihak Principal
Impact: Selama proses maintenance, layanan Gio Backup tidak bisa diakses selama kurun waktu 2 jam pada rentang waktu tersebut.

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The maintenance regarding GIO Backup will be performed with details as follow:

Date: Saturday, September 24th, 2022
Time: 01:30 AM - 05:30 AM (GMT+ 07)
Duration: 4 Hours
Detail: GIO Backup Version Component Update by Principal
Impact: During the maintenance, GIO Backup Service cannot be accessed within 2 hours during that time.

Maintenance Notification of Neo Cloud : Tuesday, 28th September 2022

Pemeliharaan akan dilakukan dengan detail sebagai berikut:

Tanggal: 28 - 29 September 2022
Waktu: 19:00 - 03:00 (GMT +07)
Durasi: 8 jam
Detail: Update versi Openstack pada layanan NEO Virtual Compute region Banten (BTN)
Impact: Selama proses pemeliharaan berlangsung, akan terdapat degradasi performa network layanan NEO Virtual Compute region Banten (BTN).

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The maintenance regarding Neo Cloud will be performed with details as follow:

Date: 28-29 September 2022
Time: 07 PM - 03 AM (GMT +07)
Duration: 8 hours
Detail: Update the Openstack version on the NEO Virtual Compute region Banten (BTN) service
Impact: During the maintenance process, there will be a degradation in the performance of the NEO Virtual Compute region Banten (BTN) service network.

Past Incidents

1st August 2022

International Upstream International Network Upstream Problem

[01/08/2022 - 11:09 WIB] We have a problem with our international upstream network. For now our principal team still investigating and troubleshoot the problem. We will failover to our backup upstream.

  • [01/08/2022 - 11:43 WIB] Currently we have failover to another upstream and we are currently monitoring

  • Shared Web Hosting NEO Web Hosting web-9 host problem

    [01/08/2022 - 09:00 WIB] we are having issues with web host-9 Web Hosting NEO, where mail delivery will be having issues and we are currently checking with the relevant team

  • [01/08/2022 - 16:36 WIB] The problem has been fixed by our team and we are currently monitoring

  • 31st July 2022

    No incidents reported

    30th July 2022

    Gio Backup Portal [30/07/2022 - 10:02 WIB] Portal baas.biznetgiocloud.com access problem.

    [30/07/2022 - 10:02 AM] There is a problem with our portal baas.biznetgiocloud.com website can't be access. Currently principal team still investigating and recovering the problem.

  • [30/07/2022 - 11:50 WIB] The Portal baas.biznetgiocloud.com problem has been fixed.

  • 29th July 2022

    No incidents reported

    28th July 2022

    No incidents reported

    27th July 2022

    Jakarta-2 Network Access Problem on JKT-2 Region Service

    [13:05 WIB] There is an intermittent with one of the Network in our services. Currently our engineer team still investigating and recovering the problem

  • [27/07/2022 21:00 WIB] The network problem has been fixed

  • Jakarta-1 Network Access Problem on JKT Region Service

    [13:05 WIB] There is an intermittent with one of the Network in our services. Currently our engineer team still investigating and recovering the problem

  • [27/07/2022 21:00 WIB] The network problem has been fixed

  • 26th July 2022

    No incidents reported