All systems are operational
Maintenance
Maintenance Notification of GIO Backup: Saturday, 24th September 2022

Pemeliharaan akan dilakukan dengan detail sebagai berikut:

Tanggal: Sabtu, 24 September 2022
Waktu: 01:30 WIB - 05:30 WIB (GMT +07)
Durasi: 4 Jam
Detail: Pembaharuan Versi Komponen Gio Backup oleh Pihak Principal
Impact: Selama proses maintenance, layanan Gio Backup tidak bisa diakses selama kurun waktu 2 jam pada rentang waktu tersebut.

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The maintenance regarding GIO Backup will be performed with details as follow:

Date: Saturday, September 24th, 2022
Time: 01:30 AM - 05:30 AM (GMT+ 07)
Duration: 4 Hours
Detail: GIO Backup Version Component Update by Principal
Impact: During the maintenance, GIO Backup Service cannot be accessed within 2 hours during that time.

Maintenance Notification of Neo Cloud : Tuesday, 28th September 2022

Pemeliharaan akan dilakukan dengan detail sebagai berikut:

Tanggal: 28 - 29 September 2022
Waktu: 19:00 - 03:00 (GMT +07)
Durasi: 8 jam
Detail: Update versi Openstack pada layanan NEO Virtual Compute region Banten (BTN)
Impact: Selama proses pemeliharaan berlangsung, akan terdapat degradasi performa network layanan NEO Virtual Compute region Banten (BTN).

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The maintenance regarding Neo Cloud will be performed with details as follow:

Date: 28-29 September 2022
Time: 07 PM - 03 AM (GMT +07)
Duration: 8 hours
Detail: Update the Openstack version on the NEO Virtual Compute region Banten (BTN) service
Impact: During the maintenance process, there will be a degradation in the performance of the NEO Virtual Compute region Banten (BTN) service network.

Past Incidents

16th July 2022

No incidents reported

15th July 2022

No incidents reported

14th July 2022

No incidents reported

13th July 2022

No incidents reported

12th July 2022

Jakarta-2 NEO Jakarta-2 Host Problem

[12/07/2022 - 06:49 WIB] There is a problem with in one of our Host in the Jakarta 2 Region, VM on the host still can be accessed but for creating will be facing a problem. Currently our engineer team still investigating and recovering the problem.

  • [12/07-2022 - 16.25 WIB] Currently our team has been able to handle it and we are monitoring it

  • [12/07-2022 - 13.55 WIB] There is a problem again within one of our Host in the Jakarta 2 Region, VM on the host cannot be accessed. Currently, our engineer team still investigating and recovering the problem.

  • [12/07-2022 - 07.20 WIB] The Host Issue has been fixed, for now we are still monitoring the issue.

  • 11th July 2022

    NEO West Java 2 Host Problem

    [11/07/2022 - 19:02 WIB] There is a problem with in one of our Host in the West Java 2 Region, VM on the host still can be accessed but for creating and rebuild will be facing a problem. Currently our engineer team still investigating and recovering the problem.

  • [11/07/2022 17:15 WIB] The host problem has been fixed

  • [11/07-2022 - 19.18 WIB] The Host Issue has been fixed, for now we are still monitoring the issue.

  • Jakarta-2 NEO Jakarta 2 Host Problem

    We have problem with our Host in Jakarta 2 . VM on the host still can be accessed but for creating will be facing a problem. Currently our Engineer's team still troubleshoot the issue.

  • [11/07/2022 20:00 WIB] The host problem has been fixed

  • [11/07-2022 - 17.05 WIB] The Host Issue has been fixed, for now we are still monitoring the issue.

  • 10th July 2022

    No incidents reported