All systems are operational

Stickied Incidents

22nd June 2022

International Upstream West Java and Jakarta Network Upstream Problem

[15:19] We have a problem with our upstream network. For now we're still investigating and currently related team still troubleshoot the problem.

  • [23/06/2022 - 11:46 WIB] The network issue has been fixed.

  • [16:27] The Network Issue has been fixed, for now we are still monitoring the traffic.

    • Maintenance
    Maintenance Notification of Neo Cloud : Wednesday, 29th June 2022

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:

    Tanggal: Rabu, 29 Juni 2022
    Waktu: 19:00 WIB - 23:00 (GMT+ 07)
    Durasi: 4 Jam
    Detail: Pemeliharaan komponen Storage pada layanan Neo Cloud Region West Java 2
    Impact: layanan Neo Cloud Region West Java 2 akan mengalami degradasi performa Disk.

    =================================

    The maintenance will be performed with details as follow:

    Date: Wednesday, June 29th 2022
    Time: 07:00 PM - 11:00 PM (GMT+ 07)
    Duration: 4 Hours
    Detail: Maintenance of Storage components on Neo Cloud Region West Java 2
    Impact: Neo Cloud Region West Java 2 service will experience performance degradation disk.

    Maintenance Notification of Network Component Upgrade in West Java Region : Thursday, June 30th 2022

    Pemeliharaan akan dilakukan dengan detail sebagai berikut:

    Tanggal: Kamis, 30 Juni 2022
    Waktu: 21:00 WIB - 00:00 WIB (GMT+ 07)
    Detail: Upgrade Salah Satu Perangkat Network pada region West Java
    Impact: Selama pemeliharaan berlangsung, akan terjadi degradasi performa network -+10 menit, dalam rentang waktu tersebut.

    =================================

    The maintenance will be performed with details as follow:

    Date: Thursday, June 30th 2022
    Time: 09:00 PM - 12:00 PM (GMT+ 07)
    Detail: Upgrade one of the network components in West Java Region
    Impact: During maintenance will experience network performance degradation for approximately 10 minutes in the time span

    Past Incidents

    17th June 2022

    No incidents reported

    16th June 2022

    Jakarta-2 NEO Jakarta-2 Host Problem

    [16/06/2022 - 04:36 WIB] There is a problem with in one of our Host in the Jakarta 2 Region, which relates to yesterday's problem. Currently, the problem is being investigated and recovered by our engineers and principal team

  • [16/06/2022 14:00 WIB] The host problem has been fixed.

  • [16/06/2022 - 11:57 WIB] The host problem has been fixed, for now we are still monitoring the issue

    • 15th June 2022

    No incidents reported

    14th June 2022

    No incidents reported

    13th June 2022

    No incidents reported

    12th June 2022

    No incidents reported

    11th June 2022

    Jakarta-2 NEO Jakarta-2 Host Problem

    [11/06/2022 - 18:28 WIB] There is a problem with our Host in Jakarta 2 Region. Currently, our engineer team still investigating and recovering the problem.

  • [13/06/2022 18:00 WIB] The host problem has been fixed.

  • [13/06/2022 - 12:36 WIB] The host problem has been fixed, for now we are still monitoring the issue

  • [13/06/2022 - 10:25 WIB] There is a problem with network in one of our Host in the Jakarta 2 Region, which relates to yesterday's problem. Currently, the problem is being escalated to the principal

  • [12/06/2022 08:05 WIB] The host problem has been fixed, for now we are still monitoring the issue.