All systems are operational
Maintenance
Maintenance Notification of GIO Backup Region WJV & BTN: Tuesday 13 May 2025 - Wednesday 21 May 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal:   Selasa, 13 Mei 2025 - Rabu, 21 Mei 2025
Waktu:

  • Selasa, 13 Mei 2025, pukul 13.00 – 18.00 WIB
  • Jumat, 16 Mei 2025, pukul 13.30 – 18.00 WIB
  • Senin, 19 Mei 2025, pukul 13.00 – 18.00 WIB
  • Selasa, 20 Mei 2025, pukul 13.00 – 18.00 WIB
  • Rabu, 21 Mei 2025, pukul 13.00 – 18.00 WIB

Durasi Pemeliharaan :

  • Selasa, 13 Mei 2025, 5 Jam
  • Jumat, 16 Mei 2025, 4 Jam 5 Menit
  • Senin, 19 Mei 2025, 5 Jam
  • Selasa, 20 Mei 2025, 5 Jam
  • Rabu, 21 Mei 2025, 5 Jam

Durasi Gangguan: -
Dampak Gangguan: Degradasi Performa Operasional.
Detail: emeliharaan Versi Platform pada Layanan GIO Backup pada Region West Java dan Banten.
Selama proses pemeliharaan berlangsung akan tedapat Degradasi Performa Operasional layanan GIO Backup.

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Maintenance will be performed with the following details:
Date: Tuesday, 13 May 2025 - Wednesday, 21 May 2025.
Time:

  • Tuesday, 13 May 2025, 1:00 PM – 6:00 PM (GMT+7)
  • Friday, 16 May 2025, 1:30 PM – 6:00 PM (GMT+7)
  • Monday, 19 May 2025, 1:00 PM – 6:00 PM (GMT+7)
  • Tuesday, 20 May 2025, 1:00 PM – 6:00 PM (GMT+7)
  • Wednesday, 21 May 2025, 1:00 PM – 6:00 PM (GMT+7)

Maintenance Duration:

  • Tuesday, 13 May 2025, 5 hours
  • Friday, 16 May 2025, 4 hours 30 minutes
  • Monday, 19 May 2025, 5 hours
  • Tuesday, 20 May 2025, 5 hours
  • Wednesday, 21 May 2025, 5 hours

Duration of Interruption: -
Disruption Impact: Degradation of Operational Performance.
Details: Platform Version Maintenance on GIO Backup service in West Java and Banten Region.
During the maintenance window, there will be a degradation in the operational performance of GIO Backup service.

Past Incidents

15th May 2025

No incidents reported

14th May 2025

West-Java-1 NEO Elastic Storage West Java region service Problem

[14/05/2025 10:09 WIB] The NEO Elastic Storage service in West Java is currently experiencing issues. Users may face errors when creating new storage volumes. Existing volumes remain operational. The team is currently investigating.

  • [14/05/2025 10:48 WIB] The issue with NEO Elastic Storage in the West Java region has been resolved. Storage volume creation is now functioning normally. We will continue to monitor the system to ensure stability.

    • 13th May 2025

    No incidents reported

    12th May 2025

    No incidents reported

    11th May 2025

    No incidents reported

    10th May 2025

    No incidents reported

    9th May 2025

    West-Java Region NEO Lite Services Problem

    [09/05/2025 18:14 WIB] One of the hosts in the NEO Lite service is temporarily unavailable for controlling like create, editing, stop, start, restart, deleted & console access VMs via the portal. Service existing is not impacted & The relevant team is currently investigating the issue.

  • [09/05/2025 18:58 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem.