All systems are operational

GIO Public

Cloud Portal v2

Operational

Virtual Machine GIO Cloud v2

Operational

Standard Storage

Operational

SSD Storage

Operational

GIO Private

West-Java-1

Operational

Jakarta-1

Operational

vCenter Management

Operational

VPN Gateway

Operational

Standart Storage

Operational

SSD Storage

Operational

GIO Backup

Gio Backup Portal

Operational

Gio Backup Storage West-Java-1

Operational

Biznet Gio Portal

Portal Biznet Gio

Operational

Ticketing Channel

Operational

WhatsApp Channel

Operational

Live Chat Channel

Operational

NEO Virtual Compute

West-Java-2

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Block Storage

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO High Performance Storage

West-Java-1

Operational

West-Java-2

Operational

Jakarta-1

Operational

Jakarta-2

Operational

Banten-1

Operational

NEO Object Storage

West-Java-1

Operational

Jakarta-1

Operational

NEO Metal

West-Java-1

Operational

Banten-1

Operational

NEO Elastic Storage

West-Java-1

Operational

Banten-1

Operational

NEO Lite Pro

West-Java Region

Operational

NEO Lite

West-Java Region

Operational

NEO DNS

NEO DNS - Jakarta

Operational

NEO DNS - West Java

Operational

NEO DNS - Sillicon Valey

Operational

NEO DNS - Chicago

Operational

NEO DNS - Toronto

Operational

NEO DNS - New Jersey

Operational

NEO DNS - Los Angeles

Operational

NEO DNS - Amsterdam

Operational

NEO DNS - Frankfurt

Operational

NEO DNS - Tokyo

Operational

NEO DNS - Singapore

Operational

NEO DNS - Sydney

Operational

Biznet DNS

Operational

NEO Web

NEO Wordpress

Operational

NEO Domain

Operational

Dedicated Hosting

Operational

NEO Web Hosting

Operational

SSL License

Operational

Networks

Network Region - West Java

Operational

Network Region - Jakarta

Operational

Network Region - Banten

Operational

Local Upstream

Operational

International Upstream

Operational

GIO Multi-Region

Operational

NEO Multi Region

Operational

AI/ML

NEO Face Recognition

Operational

Knowledge Base Page

Knowledge Base Website

Operational

Payment System

Transaction Payment System

Operational

Stickied Incidents

24th April 2025

West-Java-2 NEO Virtual Compute - West Java 2 Problem

[24/04/2025 17:30 WIB] There is an issue affecting one of the region in our Neo Virtual Compute service, resulting in not being able to order, delete or edit existing services in NEO Virtual Compute West Java - 2. And there are access issues to the Biznet Gio Portal. Our engineering team is currently conducting further investigation.

[24/04/2025 17:45 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem

Maintenance

Maintenance Notification of NEO Lite West Java Region: Friday, 25 April 2025

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Jumat, 25 April 2025.
Waktu: 00:05 - 01:00 WIB.
Durasi Pemeliharaan : 55 Menit.
Durasi Henti: -
Dampak Gangguan: Tidak terdapat downtime selama pemeliharaan berlangsung.
Detail: Pemeliharaan Komponen Jaringan pada Layanan NEO Lite Region West Java.
Selama proses pemeliharaan berlangsung, layanan NEO Lite yang terdapat pada Region West Java tidak tedapat downtime.

=================================

Maintenance will be performed with the following details:
Date: Friday, 25 April 2025.
Time: 00:05 - 02:00 WIB.
Maintenance Duration: 55 Minutes.
Downtime Duration: -
Disruption Impact: No downtime during maintenance.
Details: Network Component Maintenance on NEO Lite Service West Java Region.
During the maintenance process, there will be no downtime for NEO Lite service in West Java Region.

Past Incidents

24th April 2025

West-Java-2 NEO Virtual Compute - West Java 2 Problem

[24/04/2025 17:45 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem

23rd April 2025

No incidents reported

22nd April 2025

No incidents reported

21st April 2025

West-Java Region NEO Lite Services Problem

[21/04/2025 19:26 WIB] There is an issue affecting one of the hosts in our Neo Lite service, resulting in storage performance degradation. Our engineering team is currently conducting further investigation.

[21/04/2025 19:46 WIB] This issue has been solved. Currently, our engineering team still monitoring the problem

20th April 2025

No incidents reported

19th April 2025

No incidents reported

18th April 2025

No incidents reported