Some systems are experiencing issues

Stickied Incidents

30th May 2024

International Upstream International Upstream Network Problem

[30/05/2024 - 17:00 WIB] We have a problem with our international upstream network. This issue was affected by the submarine cut in the US cable. Upstream currently working on it. NO ETA at the moment.

Maintenance
Maintenance Notification of Neo Elastic Storage Banten Region: Thursday, July 25th 2024

Pemeliharaan akan dilakukan dengan detail sebagai berikut:
Tanggal: Kamis, 25 Juli 2024
Waktu: 00:01 WIB - 03:30 WIB
Durasi: 3 Jam 29 Menit
Durasi Gangguan : Tidak terdapat downtime namun terdapat degradasi peforma
Detail: Upgrade Komponen Layanan Neo Elastic Storage di Region Banten.
Dampak dari aktivitas pemeliharaan Selama proses pemeliharaan berlangsung tidak akan terjadi downtime, namun akan terdapat degradasi peforma pada layanan NEO Elastic Storage di Region Banten saat proses pemeliharaan berlangsung..

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The maintenance regarding NEO Clouds will be performed with details as follows :
Date: Thursday July 25th, 2024
Time: 00:01 AM - 03:30 AM (UTC+7)
Duration: 1 Hour 29 Minutes
Duration of Disruption : There is no downtime but there is performance degradation
Detail: Service Component Upgrade of Neo Elastic Storage in Banten Region.
During the maintenance process there will be no downtime, there will be performance degradation in the NEO Elastic Storage service in Banten Region during the maintenance process.

Past Incidents

25th July 2024

No incidents reported

24th July 2024

No incidents reported

23rd July 2024

No incidents reported

22nd July 2024

No incidents reported

21st July 2024

No incidents reported

20th July 2024

No incidents reported

19th July 2024

No incidents reported

18th July 2024

Local Upstream Network Connection Problem

[18/07/2024 - 12:04 WIB] There is an issue with local exchange in Abhinawa and Telkom network via local Upstream. Currently, our engineering team is investigating and troubleshooting. In addition, we are re-routing the connection to the Local Internet Service Provider via the OpenIXP Upstream.

  • [18/07/2024 - 12:15 WIB] This issue has been solved and the customer can check server network connection again. Currently, our engineering team still monitoring the problem.

  • 17th July 2024

    Local Upstream Network Connection Problem

    [17/07/2024 - 11:23 WIB] There is an issue with local exchange in OpenIXP and Telkom network via local Upstream. Currently, our engineering team is investigating and troubleshooting. In addition, we are re-routing the connection to the Local Internet Service Provider via the International Upstream.

  • [17/07/2024 - 11:44 WIB] This issue has been solved and the customer can check server network connection again. Currently, our engineering team still monitoring the problem.